Amman · working globally

The map

Explore how I think, work, build, and lead.

  1. Issa Nijmeh From ambiguity to product clarity.
  2. Profile How I think
    • Product Strategy
    • Systems Thinking
    • Quality Thinking
    • Cross-Functional Leadership
    Open Profile
  3. Experience Where I’ve built
    • ProgressSoft
    • OpenSooq
    • FADEL
    • Q-Pros
    • FADEL · Product Leadership
    Open Experience
  4. Selected Work Systems I’ve shaped
    • Product Approval
    • Brand Vision
    • Electronic Cheque Clearing
    • PayHub
    • Dubai Future Foundation
    Open Selected Work
  5. Credentials The foundation
    • Software Engineering · PSUT
    • PSPO II™
    • PSM I
    • ISTQB Certified Tester
    • IIBA Member
    Open Credentials
  6. Thinking How I decide
    • Clarity over complexity
    • Outcomes over activity
    • People before process
    • Strategy to execution
    Open Thinking
  7. Product Lab Ideas built from zero
    • RENDR
    • SameSame
    • SERVISNY
    Open Product Lab
  8. Partner With Me How we can work together
    • Product Strategy & Discovery
    • Workflow & Requirements
    • Agile Delivery & Quality
    Open Partner With Me
  9. Contact Open connection
    • LinkedIn
    • Email
    • Amman, Jordan
    • Remote / International
    • Open to relocation
    Open Contact
Issa Nijmeh

Profil

Un esprit produit bâti sur une discipline d’ingénieur.

J’ai commencé en génie logiciel et en ingénierie qualité, ce qui m’a appris à comprendre les produits en profondeur : comment les utilisateurs s’y déplacent, comment les systèmes se comportent, où se cache la complexité, et où les choses échouent.

Cette base a façonné ma façon d’aborder le produit aujourd’hui. Je me concentre sur la compréhension du vrai problème, la définition de la bonne direction produit, la structuration des workflows, l’alignement des parties prenantes, la priorisation de ce qui compte, et la transformation de l’ambiguïté en quelque chose que les équipes peuvent construire.

Je ne traite pas le produit comme une liste de fonctionnalités. Je regarde le système dans son ensemble, les décisions qui le sous-tendent, et le résultat qu’il doit produire.
  1. Stratégie Produit

    Définir la direction, les priorités et les décisions produit autour de vrais problèmes utilisateurs et business.

  2. Découverte Produit

    Comprendre le problème avant de s’engager sur la solution.

  3. Systèmes Produit

    Concevoir des workflows, des règles, des dépendances et des expériences qui fonctionnent ensemble de façon cohérente.

  4. Livraison Produit

    Transformer la direction produit en exécution claire à travers l’ingénierie, la qualité et les parties prenantes.

Expérience

Des bases en ingénierie au leadership produit.

  1. FADEL

    Full-time · 2024-Present · New York, United States · Remote

    1. Product Owner (Product Manager Responsibilities)

      • Operate as a proxy to the SVP of Product, owning day-to-day product decisions, prioritization, and cross-team alignment across enterprise SaaS platforms.
      • Lead product design and solutioning for complex, workflow-driven systems, translating ambiguous business requirements into clear product flows, structured specifications, and interactive prototypes.
      • Drive backlog strategy, refinement, and prioritization, ensuring teams have well-defined user stories and acceptance criteria that support reliable, scalable delivery.
      • Create detailed workflows, diagrams, and prototypes to reduce ambiguity, accelerate alignment, and improve product understanding across engineering, QA, and stakeholders.
      Afficher les 10 points Afficher moins
      • Lead execution across multiple cross-functional teams, managing dependencies and maintaining momentum across shared enterprise platforms.
      • Design and maintain end-to-end workflow models to support enterprise-scale systems and enable model-based development and testing.
      • Partner closely with engineering and QA to validate functionality, data integrity, and end-to-end behavior prior to release.
      • Facilitate product demos, stakeholder reviews, and internal enablement sessions to support adoption, alignment, and release readiness.
      • Apply strong techno-functional expertise to bridge business needs with technical execution and adapt quickly across new systems, tools, and product domains.
      • Contribute to release communication, product training, and internal support readiness, helping expand product understanding beyond the development team.
    2. Senior Quality Engineer (Scrum Master Responsibilities)

      • Facilitated Agile ceremonies to align QA tasks with sprint goals and product priorities.
      • Provided actionable feedback on requirements, improving quality early in development.
      • Authored comprehensive test cases across functional and non-functional requirements.
      • Executed verification and regression tests, with clear documentation of outcomes.
      Afficher les 9 points Afficher moins
      • Reported and tracked defects efficiently, accelerating issue resolution.
      • Identified automation opportunities to enhance QA efficiency and coverage.
      • Oversaw QA processes to ensure compliance with quality and delivery standards.
      • Delivered quality reports with recommendations to strengthen product outcomes.
      • Trained and mentored new hires, raising overall team capability.
  2. ProgressSoft Corporation

    Full-time · 2020-2024 · Amman, Jordan · Hybrid

    1. Quality Engineer (Product Ownership Responsibilities)

      • Managed end-to-end projects, ensuring compliance with quality standards and regulatory requirements.
      • Conducted root cause analysis and implemented corrective actions to improve delivery reliability.
      • Designed quality control plans, metrics, and inspections, boosting QA efficiency and accuracy.
      • Led and mentored junior staff, supporting professional development and team maturity.
      Afficher les 11 points Afficher moins
      • Addressed customer quality concerns to improve trust and satisfaction.
      • Oversaw SIT, UAT, and production validation across web and client/server applications.
      • Applied diverse testing techniques: regression, performance, security, load, and API (Postman, SoapUI).
      • Authored and maintained test cases, workflows, and specifications aligned with business goals.
      • Defined product backlog, user stories, and acceptance criteria to optimize delivery.
      • Facilitated sprints, stand-ups, reviews, and retrospectives, driving Agile processes with cross-functional teams.
      • Communicated product vision and system requirements effectively with stakeholders and developers.
    2. Business Analyst · Internship

      • Learned to create business solutions through projects related to real-life problems via IIBA® guidelines.
  3. Nijmeh Service

    Part-time · 2016-2020 · Amman, Jordan · On-site

    1. Operations Assistant

      • Early experience in day-to-day operations, scheduling, customer communication, and teamwork alongside university studies.

Travaux sélectionnés

Des plateformes d’entreprise, conçues de bout en bout.

AI-enabled Enterprise Platform

FADEL Product Approval

FADEL

AI-enabled product approval platform

La partie difficile Turning a fuzzy, multi-stakeholder approval process into clear states, roles, and decision gates a team could actually build.

A structured, end-to-end approval platform helping licensors manage complex product approval workflows from submission through final approval.

Contribution Contributed to product workflows, requirements, validation scenarios, backlog refinement, stakeholder alignment, configurable approvals, governance controls, and lifecycle visibility.

  • Product Management
  • Product Ownership
  • Workflow Design
  • Business Analysis
  • AI-enabled Workflows
Enterprise SaaS

Brand Vision

FADEL

Enterprise SaaS for brand protection, rights management, and content compliance

La partie difficile Making shared platform capabilities coherent across products that each wanted them shaped their own way.

FADEL’s cloud platform supporting the full asset lifecycle, from creation to distribution and monitoring. Core areas include talent and agreement management, asset rights management, rights clearance, content tracking across social and e-commerce platforms, workflow automation, takedowns, renewals, analytics, and reporting.

Contribution Contributed to product strategy, workflow design, backlog prioritisation, requirements definition, and cross-functional alignment across shared enterprise capabilities.

  • Enterprise SaaS
  • Rights Management
  • Content Compliance
  • Workflow Automation
  • Product Strategy
FinTech · Banking Systems

Electronic Cheque Clearing Platform

ProgressSoft

Digital financial-services platform

La partie difficile One core product, many banks and regulators, each with its own rules, formats, and rollout.

An end-to-end secure platform helping financial institutions replace traditional paper cheque processing with electronic workflows.

Contribution Contributed across requirements analysis, system enhancements, testing strategy, process improvements, UX updates, security remediation, browser upgrades, integrations, reporting, and multi-bank implementations across Jordan, the UAE, Bahrain, Qatar, Palestine, and Seychelles.

  • FinTech
  • Banking Systems
  • Business Analysis
  • QA Strategy
  • Enterprise Delivery
Marketplace · Web & Mobile

OpenSooq Platform

OpenSooq

Marketplace ecosystem across web and mobile

La partie difficile Holding web, iOS, and Android to one experience while each shipped on its own cadence.

A customer-facing marketplace ecosystem across web, iOS, and Android.

Contribution Contributed to platform quality, release readiness, user-experience improvements, API testing, security and compatibility validation, localisation, and cross-platform consistency.

  • Marketplace
  • Mobile
  • Web
  • Quality Engineering
  • User Experience

Expérience additionnelle

Servisny Mobile Application

A service marketplace connecting users with nearby service providers.

Freelance & Independent Work

Product analysis, delivery optimisation, quality initiatives, and digital product support across multiple domains.

Certifications & formation

Built on systems thinking. Expanded through product leadership.

Formation

Certifications & adhésions

  • Professional Scrum Product Owner II (PSPO II™)
  • Professional Scrum Master I
  • Certified Tester, Foundation Level
  • AI for Product Managers
  • Diploma in Emotional Intelligence
  • International Institute of Business Analysis (IIBA®), Member
  • Scrum.org, Member
  • International Software Testing Qualifications Board, Member
  • Quality Engineers Alliance, Founder

Outils & façon de travailler

How I work, not just what I use.

I use tools as accelerators, not as the process. My focus is choosing the fastest way to understand, model, prototype, validate, and communicate a product decision.

Product Management & Modeling

  • Jira
  • Confluence
  • Draw.io
  • Product workflow modeling
  • Requirements modeling
  • Process mapping
  • Prototyping

Product & Quality

  • TestRail
  • Postman
  • API validation
  • Acceptance criteria
  • Test strategy
  • Release validation

Engineering Collaboration

  • Git
  • GitHub
  • GitLab
  • Azure DevOps
  • Docker

Data & Systems

  • SQL
  • MySQL
  • PostgreSQL

Team Collaboration

  • Slack
  • Microsoft Teams
  • Google Meet
  • Zoom
  • Trello

Réflexions

How I think about product.

Clarity beats complexity

Complex products require clear thinking, structured communication, and simple decisions. My role is often to reduce ambiguity and help teams focus on what matters most.

Outcomes over activity

Shipping features matters, but meaningful outcomes create value. I focus on connecting product decisions to real user and business impact.

People make frameworks work

Workflows and methodologies exist to support people, not the other way around. Great products are built through trust, collaboration, and shared understanding.

Strategy must become execution

Vision alone is not enough. Strong product leadership translates strategy into priorities, roadmaps, decisions, and delivery.

How I lead

Leadership & Scrum

I lead by creating clarity, ownership, and momentum, then getting out of the way so the team isn’t waiting on me for every answer.

How I run teams

  • Clear ownership: Everyone understands what they own, what decisions they can make, and where escalation is needed.
  • Context over instructions: I explain the business problem, outcome, and constraints so the team can contribute to the solution.
  • Early risk identification: Technical, QA, and operational concerns surface before they become release problems.
  • Direct communication: I would rather deal with an uncomfortable fact today than an avoidable incident later.

Scrum & Agile experience

I have operated as a Scrum Master, Product Owner, Business Analyst, QA Lead, and Product Management proxy. I facilitate planning, refinement, prioritization, and retrospectives, and work with engineering and QA to keep requirements testable and dependencies visible.

Give people clarity, context, and ownership, then remove the obstacles that stop them from doing their best work.

Le travail ne consiste pas à choisir des fonctionnalités. Il consiste à lever assez d’ambiguïté pour que les bonnes deviennent évidentes.

Un ingénieur qui a appris à voir le système dans son ensemble, puis à y guider les équipes.

Work With Me

How we can work together.

Beyond full-time roles, I take on a small number of engagements: shaping a product, pressure-testing an idea, or building the team and process around it. Pick the situation closest to yours.

Choose the situation closest to yours

How I’d approach it

One lane: a single combined review, one decision gate with a named owner, then publish. The duplicate sign-off is gone.

Where I’ve done this

FADEL · Product Approval

Contributed to the product workflows, requirements, validation scenarios, backlog refinement, configurable approvals, and governance controls.

Other ways we can work together

  • Scrum & Agile delivery Setting up or tuning Scrum, backlog practices, and release planning so delivery becomes predictable.
  • Leading & coaching teams Coaching product owners and helping cross-functional teams align and decide under pressure.

Contact

Let’s build something meaningful together.

Whether you are exploring product strategy, enterprise SaaS, AI-driven systems, workflow automation, or product leadership opportunities, I would be happy to connect.

If you are hiring a Product Owner or PM for an ambiguous enterprise problem, that is exactly the work I want. Tell me about it.

Open to international opportunities and relocation

Countries visited
  • Spain
  • UAE
  • Turkey
  • Lebanon
  • Egypt
  • Tunisia
  • Syria